Loyalty Program
Exclusivity: Only members earn points.
Purpose: Give back to our community!
1 point for every $1 spent on memberships.
1 point for every $1 spent in the store.
5 points for every check-in.
75 points for a single rental.
150 points for a package rental.
150 points for a day pass (equivalent to approximately 13 check-ins; 12 for regular Longmont adult memberships, more for other membership types except family memberships).
100 points for a $10 or less Clinic or Workshop.
1,500 points for a 5 Punch Pass.
Frequently Asked Questions (FAQs)
Earning Points
Members earn 1 point for every $1 spent on memberships and in-store purchases, and 5 points for every check-in.
Redeeming Points
Points must be redeemed in person at the front desk.
See the "Points Spending" list above.
Redemption is done in Approach via the front desk staff.
Managing Points in Approach
Points can be seen in each member’s account in Approach.
Points can be manually updated in Approach via the front desk staff.
Front desk staff can use points to purchase select items through the member's account profile.
Product/Service Eligibility
Items need to be manually added and assigned a points value to be eligible for redemption.
Only the items listed in the "Points Spending" section are currently eligible for redemption.
Membership Perks and Points
Yes, members will still receive one free guest pass per month and can earn additional guest passes through points.
Yes, but the member must be present when the redeemed item is given to someone else.
Account Status and Points
Yes, members accrue 8 points per month while frozen. Points cannot be used while the account is frozen.
Points do not go away, but they cannot be used.
The cardholder keeps the points earned by dollar amount, but the other members keep check-in points.
The cardholder keeps the points earned by dollar amount, but the other member keeps check-in points. Points can be transferred if both members are present.
No.
Points Expiration
Points do not expire as long as the person is a member.
Points Accrual on Family/Partner Accounts
The cardholder keeps the points earned by dollar amount, but the other members keep check-in points.
Points Timing
Points accrue instantly but cannot be used for 1 day.
Yes, points are instantly deducted.
Points Transfer
Yes, points can be transferred. This will not be advertised.
Yes, points can be transferred.
Family Check-in Points
The cardholder keeps the points earned by dollar amount, but the other members keep check-in points.
Points Redemption Frequency
Can you earn points and redeem the same benefit more than once per month?
Redemption Values
No, points are the same for all day passes and punch passes.
Membership Cancellation
Yes, they could, but we will not promote this.
Points won’t expire, but they cannot be used by non-members. They are an incentive to come back.
Points Usage Authorization
Call or text authorization is acceptable.
Paused Accounts
No.